Peter S Vja

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Verified Reviewer

Wrong product delivered

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WinnerGear - Wrong product delivered
I ordered a set of Exobone 1 bone conduction headphones from you. I received a pair of inferior air conduction headphones made by knockear! I want what I ordered or my money back. What do I do now?
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Pros:
  • Variety
Cons:
  • Shipping delivery and communication

Preferred solution: Deliver product or service ordered

ALvaro M Hkk
map-marker Walker, Louisiana

Terrible, They lied, I purchased the exobone 1.0, What I received was something called Opener duet. Some cheap chinese knock off.

Everything is a lie. I did not receive what I paid for. *** They are a scam nothing else. XXXXX
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Loss:
$125

Preferred solution: Full refund

User's recommendation: Never ever buy from this POS company.

Diane G Fzj

Return

I am unable to find information on how to return a car mount. There is nothing wrong with it. I purchased the wrong one. I need help from customer service which I can't communicate with due to no information provided on website.
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Pros:
  • Nil
  • Cheaper
Cons:
  • No contact information

Preferred solution: Full refund

Diane G Fzj

Need information on a return

Customer service not available about a return. I purchased the wrong mount and need help on how to return it for full refund.
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Preferred solution: Full refund

Anonymous
map-marker Ephrata, Pennsylvania

I will be reporting this company to Consumer Service agencies.I have been requesting a return address and policy. I purchased the wrong car mount. I would like my money returned to my account.

There is no customer service phone number available and the Chat line is a joke. Again I would like to return the Montar cell phone mount. I would like a response from this company NOW!
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Tom D Dws

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Verified Reviewer

Faulty earbone headphones.

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The first set of earbone headphones were faulty, worked well for about 2 months then off/on, volume control fell out. A replacement was promised and eventually my faulty product was returned to me. After a few more months (about 8 in total) new headphones arrived, THEY DON'T WORK. I've given up and recommend that you stay away from this company.
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Loss:
$120
Pros:
  • Nil
Cons:
  • Scam level service

Preferred solution: Full refund

User's recommendation: Do not use this company

stephen m Gxi

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Verified Reviewer

Purchased a defective massage Gun

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we purchased the massage gun for my son for Xmass. The massage gun was defective. We sent emails to this and where told we would receive a refund. As of today we have not received any refund money. We ask whats taking so long and the response is sorry you should see it in a few weeks and as of right now its been Months. stay away
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Loss:
$299
Cons:
  • Will steal your money and the products are horrible

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THIS COMPANY THEY WILL STEAL YOUR MONEY!!!

stephen m Gxi

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Verified Reviewer
| map-marker Hingham, Massachusetts

My refund

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i returned my massage gun under warranty. I was told you would refund my money. as of today I have not received anything. please explain why
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User's recommendation: STAY AWAY

Darek C

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Verified Reviewer

They stole my money

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WinnerGear - They stole my money
Ordered Exobone headphones in November 2020 as a Christmas gift. Never received them. Reached out in January, but they told me they were on the way. Reached out again 21 March 2021 and they told me they were behind because of so many orders and would ship mine right away. Yeah right. Over 5 months later and they haven't even shipped? Sure. So I stated I wanted a refund, but it has been radio silence since then. DO NOT DO BUSINESS WITH THIS COMPANY. FULL STOP.
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Loss:
$97

Preferred solution: Full refund

User's recommendation: Stay far away. Buy from someone else!

1 comment
stephen m Gxi

i cannot believe this company has not been shut down. they never refunded my money and its been over 6 months so i feel your pain.

Andrea S Zmd

Wrong item sent

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They sent the incorrect item. Email delivery confirmation does not contain contact info for the company.
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Loss:
$165
Pros:
  • Pro con-artist
Cons:
  • No contact information

Preferred solution: Full refund

Tyson B Kse

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Verified Reviewer

Scammed- Total rip off

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Received confirmation email and tracking info. Then the order (if there was one) went right back to their address in Miami. No answer to my emails, no exobone headphones...they got me
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Loss:
$97
Cons:
  • No product delivered
  • Steal your money

Preferred solution: Deliver product or service ordered

User's recommendation: Scam- Total Rip Off

CatherineM H

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Verified Reviewer

Exobone

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The Exobone headset will not charge. It is about two years old. This website is terrible - I cannot submit my complaint.
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Loss:
$99
Pros:
  • Decent sound quality
Cons:
  • Did not hold up as expected

Preferred solution: Full refund

User's recommendation: I was happy with the product until now. It will not charge or turn on. I would be sure to buy headphones from a company that has easy access to customer service.

Tom D Dws

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Verified Reviewer

Promised. Replacement not coming

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WinnerGear - Promised. Replacement not coming
Exbones were quite good and when the. Volume/off, on control fell out they promised to replace. I have had several assurances that they will be replaced but after 8 weeks of the same assurances and no follow up l am confident that the scam warnings apply here
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Loss:
$150
Pros:
  • Delivered
Cons:
  • Horrible customer service
  • Replacement never activated or delivered

Preferred solution: Full refund

User's recommendation: Don't trust winner gear

Steve M Bxu

Massage gun defective

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I purchased massage gun for a Christmas gift. The massage gun broke and we returned it under warranty. We were told we would receive a full refund from the company. I have several emails stating that I will receive the money soon. As of today six months later we have not received any refund.This company is scamming the consumer taking their money and not giving them any products or any refunds stay away and beware they are thieves
View full review
Loss:
$299
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: This company is scamming the consumer taking their money and not giving them any products or any refunds stay away and beware they are thieves

Nicolas P Dzr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Didn't receive Exobone headset after 6 months

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WinnerGear - Didn't receive Exobone headset after 6 months
Original review Dec 08, 2020
I have been emailing back and forth with them. When I did get a response it was always that they were on their way. Even one time promised a tracking number within 48 hours. That was the last response a few months ago. No response since. I ordered them on April 20th, 2020. Invoice Number Invoice 000001837. April 20th, 2020
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Loss:
$97
Cons:
  • Did not deliver

Preferred solution: Full refund

User's recommendation: Don't purchase from this vendor

James F Ntz

Extremely poor service

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I ordered and paid for these ear buds in July 2020 and waited almost 30 days for them to arrive. They worked well until mid January when I contacted them with video clips depicting the fact that they would not charge.

I've been without the ear buds since.

In summary, I paid for the ear buds 9 months ago and they have been available to me to use for 5 of those 9 months -- that's 55% of the time .... and trending down.

If you bought a car but it was in the shop 45% of time, would you think that was acceptable?

If you bought a phone but it had to send it back to Apple for 4 of the first 9 months you owned it, would you think that was acceptable?

More importantly, the next time you had to buy a car or a phone, would you buy the same brand? Of course you wouldn't!!

If you had a friend or acquaintance that wanted to buy a car or a phone, would you recommend that they buy the same brand?

Of course you wouldn't (if you wanted to keep that friend or acquaintance)!!

Honestly, -- if this is the best Winnergear can do they need to get into a different business. This is unacceptable by any measure!!!!!

In addition to paying for something I do not get to use, Winnergear's customer service is extremely poor -- the ONLY access to Winnergear customer service is through a chat line that takes a minimum of 24 hours to get an answer from and the answers perpetually start with the phrase "Due to the high demand of our excellent product...you're going to have to wait." What they mean is -

we have your money.

You don't.

You have to wait.

And, when they break, we will "honor our warrantee" but its likely to take months to get you a replacement.

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Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT BUY FROM WINNERGEAR

About

Summary

Winnergear, established in 2012 has come with a focused approach towards creation of new products to meet the needs of tech savvy customers. The company is dedicated to bring ease in life with Car mount and Waterproof phone covers. Winnergear is a group of young entrepreneurs who are committed to design and manufacture new products for those people who are passionate about mobile phones. Winnergear car mount Waterproof phone skin, manufactured by Winnergear has contributed in bringing a change in the lives of people who are addicted to mobile phones. Winnergear provides a simple and enjoyable experience for all users through our innovative products.

WinnerGear reviews and complaints

WinnerGear is ranked 354 out of 898 in Gadgets and Accessories category

Area Served

USA

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